Must have a professional appearance and good hygiene Passionate about hospitality and customer service driven Proof of continuous participation in wine and other beverage courses and seminars is preferred. Secondary Education degree or equivalent is mandatory.Ĭourses in safety, environmental, public health, and sanitation regulations and procedures are required. Proven track record in meeting and exceeding revenue targets, service standards and guest satisfaction results.Ībove industry average knowledge of beverage and wine products is required.Ĭomputer literacy and knowledge of Word Perfect and Excel is preferred.Įxperience with Micros point of sales equipment is preferred Supervisory knowledge in running a shift in a large restaurant and/or managing and servicing a large service bar. Minimum of two years’ experience as a Wine Steward or Bartender on a cruise ship or a combination of ship and large hotel/bar experience in these positions. Other duties related to the Bar Department may be assigned from time to time. Must be available to work extra duties or longer hours if necessary.
#Wine steward full#
Must have full knowledge of the cashless system on board the ship in order to process all transactions accordingly.ĭuties include the cleaning and sanitizing of his/her working area and working utensils following the United States Public Health rules and regulations and all times. Reports all guests’ queries, discrepancies or suggestions to his/her immediate supervisor.
#Wine steward how to#
The knowledge of how to pair wine with food is imperative.Īpplies salesmanship techniques in order to achieve maximum sales, which will result in higher personal compensation. Solve in a satisfactory and proactive manner all service and product deficiencies and follows up on guest comments and/or concerns.įollows and complies with all Public Health rules and regulations.īe knowledgeable about the wine list and able to discuss and suggest wines to guests who ask for advice. Responsible for achieving the guest satisfaction targets established for the ship in wine service.įollows all company wine service standards and sequences of service while on duty. In addition to serving beverages his/her duties include the re-stocking of the wine cellar on a daily basis, and once a week may be requested to work during the loading of wines onto to the ship. The Wine Steward is responsible for selling beverage(s) during meal hours in Main Dining Rooms or designated venue and provides overall beverage service.
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